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Customer Success Manager at Anthropic - ApplyBlast

Customer Success Manager

Anthropic

11 days ago

3.7 on Glassdoor

Tokyo, Japan

Hybrid

Full Time

Medior

0 applicants

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About this role

Join Anthropic's Customer Success team as a founding member of the Japan Customer Success team, serving as a strategic partner and trusted advisor to complex enterprise customers across Japan. You will help clients harness the full potential of Claude capabilities, including API, Claude for Enterprise, and Claude Code, by developing genuine partnerships and understanding their business objectives and technical needs. The role involves driving usage growth, optimizing use cases, and maximizing customer value while shaping the in-region Customer Success function.

Responsibilities

Build strategic relationships with key Japanese customer decision makers
Guide customers to optimize usage and maximize value of Claude capabilities
Develop and execute change management strategies to drive end-user adoption

Skills

About Anthropic

anthropic.com

Company Size

51-200 employees

View Profile

Anthropic is an AI safety and research company focused on building reliable, interpretable, and steerable AI systems. It develops large language models (branded as Claude) and offers APIs and enterprise products that let organizations integrate conversational AI with safety-focused controls, moderation, and privacy features. The company prioritizes interpretability and alignment research, publishes technical work, and engages with policymakers to reduce risks from advanced AI. Customers choose Anthropic for its safety-first approach, controllability tools, and research-driven models.