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Customer Success Manager - EMEA at Tilla - ApplyBlast

Customer Success Manager - EMEA

Tilla

5 months ago

Remote

Full Time

Senior

0 applicants

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About this role

A Customer Success Manager EMEA at Tilla partners with European maritime customers to drive adoption and success, leading new pilots and shaping the Customer Success function as the company scales.

Responsibilities

Own a portfolio of EMEA accounts end-to-end and protect the customer experience as we scale
Lead new EMEA pilots from day one and convert them into long-term customers
Help shape how Customer Success runs at Tilla as we scale into a regional team
Track and report on account performance with a commercial lens
Collaborate closely with Support to resolve issues fast and protect customer health scores