Customer Success Manager

As a Customer Success Manager, you will lead the end-to-end operational service experience for a portfolio of strategic customers following the completion of the sales process. Acting as the primary advocate for customer success, you will work closely with internal teams across Operations, Sales, Implementation, Finance, and other cross-functional functions to ensure seamless service delivery, customer satisfaction, and long-term customer retention. You will proactively manage customer health, drive service excellence, and identify opportunities to strengthen customer relationships and business outcomes.