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Customer Success Manager at Everpure - ApplyBlast

Customer Success Manager

Everpure

10 days ago

3.6 on Glassdoor

Santa Clara, California, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Success Manager serves as the premier customer advocate and trusted advisor for Everpure's as-a-Service Subscription portfolio, bridging relationships across cross-functional teams to personalize the customer journey and maximize value realization. This role involves driving end-to-end account ownership, conducting strategic reviews, and guiding technical enablement to safeguard and elevate the company's Net Promoter Score. The position plays a pivotal role in shaping digital transformation by designing scalable processes and programs that support global expansion.

Responsibilities

Drive end-to-end account ownership and retention for enterprise accounts
Conduct strategic and operational reviews to align technology roadmaps and capacity planning
Champion cross-functional alignment to streamline communication and resolve escalations

Skills

About Everpure

purestorage.com

Headquarters

Santa Clara, California, United States

Company Size

5001-10000 employees

Founded

2009

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Everpure (formerly Pure Storage) is an enterprise data platform company that provides AI-ready, cloud-scale storage and data management solutions under its Everpure platform. Its offerings include FlashArray and FlashBlade all-flash storage, the Evergreen//One subscription service with six-nines reliability, and the Enterprise Data Cloud for unified, policy-driven data governance across on-premises and cloud environments. Everpure is designed to simplify enterprise AI, reduce operational costs and risk, and deliver nondisruptive upgrades through its Evergreen architecture.