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Customer Success Manager at Hack The Box - ApplyBlast

Customer Success Manager

Hack The Box

6 days ago

4.6 on Glassdoor

Remote

Full Time

Medior

16 applicants

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About this role

The Customer Success Manager at Hack The Box drives engagement and ensures long-lasting relationships with high-profile enterprise clients, primarily within the US market. The role focuses on executing success criteria, optimizing user experience, and achieving key performance metrics such as Gross Retention Rate (GRR), Net Retention Rate (NRR), and Net Promoter Score (NPS). This position involves acting as a trusted partner to enterprise customers while collaborating with internal teams to address business needs and drive product improvements.

Responsibilities

Drive engagement and outcomes for high profile enterprise clients
Design and execute engagement plans aligned to customer objectives
Analyze usage data to identify trends and potential issues

Skills

About Hack The Box

hackthebox.com

Headquarters

Folkestone, England, United Kingdom

Company Size

201-500 employees

Founded

2017

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Hack The Box is the leading cyber readiness platform for the agentic era, offering hands-on labs, threat emulation exercises, and AI-augmented tools to battle-test and upskill both human teams and AI agents. It serves individuals, enterprises, and public sector organizations with solutions spanning cyber workforce development, operational readiness validation, and strategic cyber resilience. Its platform includes offerings such as the HTB AI Range, Capture The Flag competitions, an Academy with structured learning paths, and a Talent Search for sourcing validated security professionals.