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Customer Success Manager at Solink - ApplyBlast

Customer Success Manager

Solink

2 days ago

3.5 on Glassdoor

Remote

Full Time

Medior

5 applicants

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About this role

The Customer Success Manager at Solink manages a book of established customers, driving adoption, retention, and growth through monthly check-ins and data-driven engagement. This role involves collaborating with sales and support teams to ensure smooth onboarding, resolve escalations, and help customers realize business value from the Solink AI Vision Intelligence Platform. The position requires a consultative approach to connect customer outcomes with revenue growth while maintaining strong relationships.

Responsibilities

Manage customer accounts and drive platform adoption through monthly check-ins
Analyze health signals and usage data to prioritize customer engagement and retention
Collaborate with sales and support teams to resolve escalations and ensure smooth onboarding

Skills

About Solink

solink.com

Headquarters

Kanata, Ontario, Canada

Company Size

201-500 employees

Founded

2009

View Profile

Solink is an agentic vision intelligence platform that unifies AI, video, and operational data to help businesses identify threats, reduce loss, improve operations, and strengthen safety across all locations. The platform features AI Agents, an AI Cloud VMS, AI Alarm Monitoring, and 375+ data integrations — enabling automated detection, real-time response, and actionable business insights without requiring a hardware overhaul. Solink serves global organizations across industries including retail, restaurants, cannabis, auto service, and financial institutions.