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Customer Success Manager at Fastly - ApplyBlast

Customer Success Manager

Fastly

14 hours ago

3.2 on Glassdoor

Denver, Colorado, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager at Fastly builds and manages high-impact relationships with complex enterprise clients to drive growth, satisfaction, and retention. This role involves collaborating with internal teams like Sales, Support, and Product to ensure a seamless customer experience and advocate for customer needs. The position requires developing account strategies, leading Quarterly Business Reviews, and proactively identifying opportunities for customer growth.

Responsibilities

Develop and execute comprehensive account strategies for complex clients
Lead internal account team strategy and coordinate cross-functional collaboration
Establish joint success plans and conduct Quarterly Business Reviews

Skills

About Fastly

fastly.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2011

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Fastly is an edge cloud platform that helps companies deliver faster, safer, and more scalable websites, apps, and streaming media. It offers a high-performance CDN, real-time video delivery, edge compute and caching, and security services such as WAF and DDoS protection, along with observability and developer-friendly APIs. Fastly’s global, programmable edge network emphasizes low latency, instant cache invalidation, and fine-grained traffic control to accelerate dynamic content and modern web architectures. Customers use Fastly to improve performance, security, and scalability while running logic and gaining insights at the edge.