Customer Success Operations

Federato(10 days ago)

RemoteFull TimeSenior$150,000 - $190,000Customer Success Operations

About this role

Federato is an AI-native platform revolutionizing the insurance industry by enhancing decision-making and workflow efficiency throughout the policy lifecycle. The company aims to enable insurers to provide more equitable and affordable coverage while leveraging AI for better business outcomes.

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Required Skills

Salesforce
Data Analysis
Dashboarding
Customer Success
Operational Systems
Business Intelligence
Automation
Cross-functional Collaboration
Data Modeling
Reporting

Qualifications

6-10+ years experience in Revenue Operations, Customer Success Operations, or Sales Operations
Deep Salesforce expertise including reporting, dashboards, and data models

About Federato

federato.ai

Federato is an AI-powered RiskOps platform for property & casualty and specialty insurers that gives underwriters real‑time feedback to prioritize and quote the highest‑value business. The platform combines automated risk scoring, portfolio analytics, and prescriptive guidance to streamline underwriting decisions and enforce consistent rules across workflows. Federato integrates with insurer systems to surface exceptions, speed quotes, and improve portfolio performance. Insurers use it to reduce manual work, increase accuracy, and make data‑driven underwriting decisions.

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