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Customer Success Specialist I at Vail Systems Inc. - ApplyBlast

Customer Success Specialist I

Vail Systems Inc.

5 months ago

Greater Chicago Area

Hybrid

Full Time

Senior

0 applicants

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About this role

A Technical Customer Success Specialist at Vail supports customer accounts using the RACC platform, resolves technical issues, and collaborates with various teams to ensure customer satisfaction and operational efficiency.

Responsibilities

Serve as the primary technical contact for assigned customer accounts
Build and maintain strong customer relationships through proactive outreach and support
Identify and resolve customer-impacting technical issues
Collaborate with software developers, network engineers, and business analysts
Document technical findings and procedures in internal knowledge bases

Skills

Qualifications

Bachelor’s degree in Business, Telecommunications, Computer Science, Information Technology, or related field1+ year of experience in technical support, technical customer success, implementation, IT support, or another customer-facing technical role

About Vail Systems Inc.

vailsys.com

Headquarters

Chicago, Illinois, United States

Company Size

51-200 employees

Founded

1991

View Profile

Vail Systems is an enterprise voice technology company that provides a carrier-grade platform powering the full customer call lifecycle, including pre-call risk scoring and authentication, intelligent call routing and control, voice clarity enhancement, and conversation analytics via its Prosodica™ solution. Backed by over 35 years of telecom expertise and Tier-1 carrier partnerships, Vail routes 1 in 10 U.S. support calls and processes over 12 billion minutes per year. Its platform is used by Fortune 500 enterprises to improve security, reduce fraud, and enhance customer experience at scale.