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© All Rights Reserved. ApplyBlast.com
Vail Systems Inc.
The role involves monitoring applications, platforms, and servers using tools like Nagios, Alerta, and Observium, troubleshooting alerts, and ensuring network hardware connectivity. The engineer will create and manage tickets, triage issues to appropriate teams, and resolve incidents directly when possible, supporting the company's voice interaction services.
Headquarters
Chicago, Illinois, United States
Company Size
51-200 employees
Founded
1991
Vail Systems is an enterprise voice technology company that provides a carrier-grade platform powering the full customer call lifecycle, including pre-call risk scoring and authentication, intelligent call routing and control, voice clarity enhancement, and conversation analytics via its Prosodica™ solution. Backed by over 35 years of telecom expertise and Tier-1 carrier partnerships, Vail routes 1 in 10 U.S. support calls and processes over 12 billion minutes per year. Its platform is used by Fortune 500 enterprises to improve security, reduce fraud, and enhance customer experience at scale.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Vail Systems Inc..
5% below the average for this role
Apr 1, 2024
