Customer Success Specialist
PulsePoint
About this role
The Customer Success Specialist ensures a smooth onboarding, adoption, and ongoing support experience for clients, managing account operations and fostering customer satisfaction and growth. They act as a liaison between clients and internal teams, supporting renewal and upsell activities and providing insights for product improvements.
Skills
Qualifications
About PulsePoint
pulsepoint.orgPulsePoint builds informed communities with a 911‑connected mobile app and ecosystem that immediately notifies nearby citizens and responders of local emergencies—especially out‑of‑hospital cardiac arrests—so trained bystanders can provide CPR and use nearby AEDs. The platform includes an AED registry and management tools, integration with public safety dispatch systems, and public education features to boost bystander response and survival rates. Police, fire and EMS agencies deploy PulsePoint to increase situational awareness, coordinate response, and make lifesaving resources visible to the public.
About PulsePoint
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for PulsePoint.
Salary
$50k – $63k
per year