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© All Rights Reserved. ApplyBlast.com
Bigblue
The Customer Success Specialist will retain and grow small to medium merchant accounts by increasing satisfaction, identifying upsell opportunities, and reducing churn. This role involves proactively monitoring account health, managing escalations, and building lasting relationships to drive merchant growth. The specialist will also contribute to improving the overall merchant experience through scalable solutions and knowledge sharing.
Bigblue is a tech-enabled logistics partner for e-commerce brands that helps them grow sales by delivering effortless fulfillment and checkout-to-door experiences. Their platform provides prime-like deliveries, branded tracking emails, and a self-serve returns portal to improve conversion and post-purchase satisfaction. Bigblue combines software with fulfillment operations to handle warehousing, shipping, carrier selection and returns. Focused on DTC and online retailers, they integrate with e‑commerce platforms and surface visibility and analytics to simplify operations and customer communications.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Bigblue.
Bigblue didn’t post a salary, so this is our estimate from similar listings.
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