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Customer Success Specialist at Wiley - ApplyBlast

Customer Success Specialist

Wiley

15 days ago

3.6 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Customer Success Specialists support the implementation, usage, retention, and expansion of Wiley’s digital solutions by collaborating with Digital Learning Executives and Account Managers. The role focuses on ensuring successful course setup, training, and usage monitoring to drive platform retention and customer satisfaction. This position involves reconfirming existing business with faculty and supporting sales models through structured processes.

Responsibilities

Support faculty in implementing and integrating digital solutions into courses
Monitor course usage and trends to identify retention and expansion opportunities
Maintain accurate account and adoption data in Salesforce including Inclusive Access updates

Skills

About Wiley

wiley.com

Headquarters

London, England, United Kingdom

Company Size

5001-10000 employees

Founded

1807

View Profile

Wiley is a global publisher and knowledge company that provides academic publishing, research platforms, and professional learning solutions. The company serves researchers, students, educators, and professionals through journals, books, digital courseware, and data-driven services in the education and publishing industry.