Customer Success Team Lead
thesterlinglab
About this role
A Customer Success Team Lead oversees daily customer support operations and leads a team of customer service representatives. They focus on coaching, performance management, and process improvement to ensure excellent customer experiences and lasting relationships.
Skills
About thesterlinglab
thesterlinglab.comSterling Labs is an environmental testing laboratory based in Chicago’s Loop that offers nationwide testing services. The lab maintains up-to-date accreditations and certifications to deliver accurate, defensible results for environmental compliance and investigation. Sterling emphasizes fast turnaround and dedicated customer service to support remediation, due diligence, and regulatory needs. Clients rely on its technical quality, regulatory credentials, and responsive support.
About thesterlinglab
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for thesterlinglab.
Salary
$76k – $102k
per year