Uline
The Customer Service Team Lead at Uline guides representatives to deliver exceptional, customer-focused experiences by ensuring they are trained and empowered. This role involves coaching staff on product knowledge and procedures, evaluating customer interactions, and providing feedback to management for process improvements. The position requires handling escalated issues and conducting weekly support sessions while fostering team growth within a stable, family-owned distributor.
Headquarters
Pleasant Prairie, Wisconsin, United States
Company Size
5001-10000 employees
Founded
1980
Uline stocks over 42,000 shipping boxes, packing materials, warehouse supplies, material handling and more. Same day shipping for cardboard boxes, plastic bags, janitorial, retail and shipping supplies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Uline.
22% below the average for this role