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Customer Success Technical Account Manager at QGenda - ApplyBlast

Customer Success Technical Account Manager

QGenda

3 months ago

3.8 on Glassdoor

Atlanta, Georgia, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Success Technical Account Manager (CS‑TAM) serves as a trusted technical advisor, helping QGenda customers adopt, optimize, and derive measurable business outcomes from the platform. Working closely with Customer Success Managers, Support, and cross‑functional teams, the CS‑TAM provides proactive guidance, technical success planning, and escalation support to ensure high‑value, long‑term customer satisfaction.

Responsibilities

Provide technical guidance and drive product adoption
Collaborate with support and product teams to resolve complex issues
Develop and deliver training and optimization workshops

Skills

Qualifications

Bachelor's degreeSuccess Coaching CCSM Level 1 certificationSuccess Coaching CCSM Level 2 certification

About QGenda

qgenda.com

Headquarters

Atlanta, Georgia, United States

Company Size

501-1000 employees

Founded

2006

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QGenda is a cloud-based healthcare workforce management platform focused on physician scheduling and staff optimization for hospitals and health systems. Its software centralizes scheduling, automated shift assignments, time & attendance, and analytics to improve clinician engagement, staffing efficiency, and labor-cost control. The platform integrates with payroll, HR, and clinical systems to streamline operations and reporting. Healthcare organizations use QGenda for its automation, advanced scheduling rules, and analytics tailored to clinical workforce needs.