Customer Success
Cloud11
About this role
A Customer Success Manager at Cloud11 is responsible for building strong client relationships, managing onboarding and renewal processes, and collaborating with internal teams to deliver excellent customer experiences. The role involves strategic planning, data analysis, and communication to ensure customer retention and growth.
Skills
About Cloud11
cloud11.meCloud11 delivers guest WiFi and location analytics specifically for retail properties. They provide managed, cloud-enabled WiFi deployments plus footfall and dwell-time analytics to help landlords and retailers understand visitor behavior and enable targeted marketing and tenant performance improvements. Positioning themselves as an experienced, client-first alternative to a typical “local IT guy,” Cloud11 handles implementation, ongoing support, and privacy-conscious data reporting to optimize shopper engagement and property revenue.
About Cloud11
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Cloud11.
Salary
$75k – $101k
per year