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Customer Success at Midas - ApplyBlast

Customer Success

Midas

1 year ago

3.2 on Glassdoor

Istanbul, Turkey

Hybrid

Full Time

Medior

0 applicants

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About this role

This role at Midas focuses on transforming the financial world by addressing real user needs and providing a seamless investment experience to millions of users in Turkey. The position involves handling user inquiries through written channels and call centers, ensuring timely and accurate resolution while collaborating with other departments to address feedback and complaints. The ideal candidate will have experience in customer support, strong communication skills, and the ability to thrive in a hybrid work environment in Istanbul.

Responsibilities

Resolve user requests via written channels and call center
Collaborate with other departments to resolve user issues
Redirect user suggestions and complaints to relevant teams

Skills

About Midas

getmidas.com

Headquarters

Istanbul, Turkey

Company Size

51-200 employees

Founded

2021

View Profile

Midas (Midas Menkul Değerler A.Ş.) is an SPK-licensed Turkish investment app that provides mobile-first access to U.S. and Borsa İstanbul stock markets, as well as crypto assets, investment funds (TEFAS), gold certificates, options, and warrants. The platform offers commission-free trading on BIST and low-cost access to U.S. exchanges from $1.50 per trade, with a focus on a simple, app-driven experience suitable for both beginner and experienced investors. Based in Turkey, Midas is regulated under the Capital Markets Law and provides 24/7 customer support.