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Customer Service at Hewlett Packard Enterprise - ApplyBlast

Customer Service

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Tlaquepaque, Jalisco, Mexico

Hybrid

Full Time

Junior

0 applicants

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About this role

This entry-level role involves providing professional solutions to end-users, dealers, and service providers by resolving escalated case issues via telephone and written correspondence. The position also serves as an escalation link for field employees, executives, and channels regarding customer satisfaction, product safety, and channel complaints.

Responsibilities

Resolve escalated customer issues via telephone and correspondence
Serve as an escalation link for field employees and channel partners
Address product safety complaints and satisfaction concerns
Provide professional solutions to end-users and service providers
Communicate effectively with stakeholders regarding account issues

Skills

Qualifications

Bachelor's degree or equivalent experience1-2 years related experienceMaster's degree

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.