Customer Success

This remote, full-time role manages the end-to-end patient onboarding journey, from initial purchase through telehealth scheduling and impression kit coordination, to the final handoff to manufacturing. The position involves handling a high-volume caseload, resolving patient inquiries across multiple channels, and ensuring timely updates and issue resolution. The role requires strong organizational skills, empathy, and proficiency with digital tools like Salesforce to maintain accurate records and support operational improvements.