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Customer Success at LumiQ - ApplyBlast

Customer Success

LumiQ

16 days ago

4.0 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Director

0 applicants

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About this role

LumiQ is seeking a Customer Success leader to take full strategic and operational ownership of the department, aligning objectives with company growth and financial goals. This role involves leading and mentoring a high-performing team of Customer Success Managers while establishing operating rhythms and process optimizations to drive retention and expansion. The position requires a proven track record in scaling B2B SaaS customer success functions and leveraging data to inform executive strategy.

Responsibilities

Lead and scale the Customer Success department to align with company growth goals
Design and implement automated operating rhythms and success playbooks
Analyze customer health metrics and deliver executive business reviews

Skills

About LumiQ

lumiqlearn.com

Headquarters

Toronto, Ontario, Canada

Company Size

51-200 employees

Founded

2019

View Profile

LumiQ is a podcast-based Continuing Professional Education (CPE) platform for accounting and finance professionals, offering NASBA-approved CPE through engaging, studio-quality podcast episodes featuring CFOs, Big Four partners, bestselling authors, and industry leaders. The platform covers topics including accounting & auditing, ethics, tax, finance, AI, and more, and is available to both individuals and firms across the US, Canada, and the UK. LumiQ is designed to make professional education enjoyable and accessible, allowing users to earn verifiable CPE credits anytime, anywhere.