Customer Success

This role focuses on leading customer retention initiatives and improving renewal performance to increase recurring revenue across the existing customer portfolio. The position involves developing proactive renewal strategies, establishing customer health indicators, and building trusted relationships with senior banking executives and key decision-makers. Responsibilities include conducting Executive Business Reviews, driving product adoption, and collaborating with internal teams to resolve customer issues and influence product improvements. The role also entails building and mentoring Customer Success and Account Management teams while establishing scalable operating practices.