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Senior Customer Success Manager at Unanet - ApplyBlast

Senior Customer Success Manager

Unanet

1 month ago

3.8 on Glassdoor

Remote

Full Time

Senior

61 applicants

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About this role

The Senior Customer Success Manager serves as a strategic advisor to mid-market customers, driving adoption, retention, and expansion by building trusted executive relationships and delivering measurable business value. This role involves partnering with internal teams to maximize customer success, identifying growth opportunities, and conducting executive business reviews to align on future priorities. The position requires managing a portfolio of accounts, developing strategic success plans, and acting as the voice of the customer to influence product and experience improvements.

Responsibilities

Drive adoption, retention, and expansion for mid-market customer portfolios
Build trusted executive relationships and position as strategic partner
Create and execute account success plans aligned to business objectives

Skills

About Unanet

unanet.com

Headquarters

Dulles, Virginia, United States

Company Size

201-500 employees

Founded

1988

View Profile

Unanet provides ERP and CRM software designed for project-driven organizations, connecting projects, people, and financials to improve efficiency and decision-making. Its platform centralizes project accounting, time & expense, resource management and reporting so organizations can better manage costs, compliance, and profitability. Unanet serves government contractors, professional services and A/E firms with industry-focused functionality and configurable, modern (cloud) deployment options that help drive bottom-line growth.