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Customer Success at Jobgether - ApplyBlast

Customer Success

Jobgether

9 days ago

Remote

Full Time

Director

0 applicants

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About this role

This role leads a multidisciplinary team of approximately 20 members, focusing on building a culture of accountability and continuous improvement within the Customer Success department. The position involves managing enterprise-wide escalation frameworks, driving root-cause analysis, and overseeing the end-to-end customer journey to enhance satisfaction and retention. Additionally, the role directs the Project Management Office, develops strategic plans, and leverages AI-enabled processes to improve team productivity and reduce support demand.

Responsibilities

Lead and develop a multidisciplinary team of approximately 20 members
Design and manage an enterprise-wide escalation framework for critical customer issues
Direct the enterprise Project Management Office overseeing portfolio governance and strategic initiatives

Skills

Qualifications

CAPMPMPProject+

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

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Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.