Customer Support Agent- IT
SumUp(21 days ago)
About this role
SumUp is hiring a Customer Support Agent focused on the Italian market, based on-site at its Barcelona headquarters. The role serves as the voice of the company for Italian-speaking merchants, supporting them as they use SumUp’s financial products. It offers growth opportunities within a fast-growing European fintech and an office-first international environment.
Required Skills
- Customer Support
- Call Handling
- Email Support
- Chat Support
- Case Management
- Problem Solving
- Process Improvement
- Cross-Functional Collaboration
- Product Knowledge
- Customer Experience
+2 more
About SumUp
sumup.comSumUp is a global financial‑technology company that provides simple, affordable payment solutions for small businesses, including card readers, point‑of‑sale systems and online payment tools. Millions of merchants use SumUp’s hardware, mobile app and web platform to accept in‑person and remote payments, track sales and manage day‑to‑day operations. The company emphasizes ease of use, transparent pricing and broad international availability, backed by customer support and integrations to help merchants grow.
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