Customer Support Agent- Spanish (Rotation Team)
Betting Hero(1 month ago)
About this role
The Customer Support Agent (Spanish fluency) on the Rotation Team provides frontline support to clients' customers, ensuring timely, accurate, and personalized service while acting as a point of escalation for complex issues. This individual contributor role involves researching and resolving customer inquiries, collaborating with internal teams, and contributing to knowledge base content. The position is full-time, non-exempt, based in Bellevue, WA, and follows a hybrid schedule with occasional weekend or holiday work.
Required Skills
- Customer Service
- Ticket Management
- Troubleshooting
- Knowledge Base
- Escalation Handling
- Monitoring Tools
- Critical Thinking
- Team Collaboration
- Onboarding Support
- Time Management
+8 more
Qualifications
- Associate Degree
- Bachelor's Degree
About Betting Hero
ziprecruiter.comZipRecruiter is an online hiring marketplace that connects job seekers with employers by aggregating millions of job listings and distributing employer postings across a network of job boards. For job seekers it offers search, one‑click apply and AI-driven career guidance; for employers it provides job posting, candidate matching, resume search and hiring analytics as a SaaS recruiting platform. The service emphasizes fast matching and broad distribution to help companies of all sizes find applicants and help candidates discover relevant openings quickly. Founded in 2010 and widely used across the U.S., ZipRecruiter positions itself as a streamlined, technology‑driven alternative to traditional recruiting channels.
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