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© All Rights Reserved. ApplyBlast.com
First Advantage
This role involves managing customer interactions across multiple channels, including chat, voice, and email, to resolve inquiries and troubleshoot issues efficiently. The position requires maintaining availability during scheduled hours, documenting interactions accurately, and collaborating with internal teams to ensure timely resolutions. Agents are expected to demonstrate professional communication, de-escalate customer frustrations, and adhere to quality assurance standards.
Headquarters
Atlanta, Georgia, United States
Company Size
1001-5000 employees
Founded
2003
First Advantage is a global provider of background checks and screening services that helps employers and organizations make safer hiring and onboarding decisions. It delivers employment screening, identity and criminal record checks, drug testing, and compliance solutions via a technology platform and integrations that scale for enterprise needs. The company emphasizes award‑winning customer service, data accuracy, and regulatory compliance (including FCRA-related processes) to mitigate risk. First Advantage operates across multiple countries, offering tailored screening programs and global data access.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for First Advantage.
First Advantage didn’t post a salary, so this is our estimate from similar listings.
3% above the average for this role
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