ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Support Analyst (2 open roles) at Motorola Solutions - ApplyBlast

Customer Support Analyst (2 open roles)

Motorola Solutions

5 months ago

4.2 on Glassdoor

Reynosa, Mexico

Onsite

Full Time

Executive

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Customer Support Analyst ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Responds to customer inquiries or issues via phone, fax or email. May track product issues and escalate to appropriate functions for resolution.

Responsibilities

Research, collaborate and troubleshoot licensing and account related issues over the phone and digital mediums
Lead with empathy, take complete ownership and show urgency when resolving licensing or account related issues
Concisely document software, hardware, and network information in a case management system
Provide an exceptional customer experience while taking incoming calls, emails, chats, and escalations
Prioritize between tasks including inbound calls, existing case management, live chats, and email requests

Skills

Qualifications

High School DiplomaGEDCertificado de Preparatoria

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.