Customer Support Analyst
Cepheid
About this role
A Customer Support Analyst at IDBS provides high-quality technical support for life sciences software customers, handling inquiries across channels, performing initial troubleshooting, and escalating complex issues. The role is based in Bangalore on-site as part of a regional follow-the-sun support team and involves collaboration with global teams to ensure timely resolution and customer satisfaction.
Skills
Qualifications
About Cepheid
cepheid.comCepheid is delivering a better way to improve patient outcomes by enabling access to molecular diagnostic testing everywhere.
Recent company news
TipRanksCepheid Marks 30 Years of Innovation in Molecular Diagnostics
2 days ago
Clinical Lab ProductsCDC Selects Cepheid as National Collaborator for Rapid Diagnostic Development
3 weeks ago
Modern HealthcareFDA clearances and approvals: Boston Scientific, BD, Elekta
1 month ago
Infection Control TodayFDA Clears Rapid Multiplex GI Test That Could Transform Outbreak Detection and Infection Prevention
1 month ago
News-MedicalRadiometer, Leica Biosystems and Cepheid to come together at IBMS Congress 2025 on Stand 109
Sep 5, 2025
About Cepheid
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cepheid.
Salary
$62k – $83k
per year