Customer Support Analyst
Cepheid(1 month ago)
About this role
A Customer Support Analyst at IDBS provides high-quality technical support for life sciences software customers, handling inquiries across channels, performing initial troubleshooting, and escalating complex issues. The role is based in Bangalore on-site as part of a regional follow-the-sun support team and involves collaboration with global teams to ensure timely resolution and customer satisfaction.
Required Skills
- Customer Support
- Troubleshooting
- Communication
- Problem Solving
- Documentation
- Collaboration
- ITIL
- Salesforce
- Jira
- Confluence
+7 more
Qualifications
- ITIL Certification
About Cepheid
cepheid.comCepheid is delivering a better way to improve patient outcomes by enabling access to molecular diagnostic testing everywhere.
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