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Customer Support Analyst at HealthVerity - ApplyBlast

Customer Support Analyst

HealthVerity

27 days ago

3.1 on Glassdoor

Washington, D.C., United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Customer Support Analyst serves as the primary point of contact for HealthVerity's customers, providing timely and effective resolutions to technical issues and inquiries related to the company's products and services. This role focuses on troubleshooting, offering guidance, and enhancing the customer experience through creative problem-solving and thorough remediation. The position requires a deep understanding of healthcare data assets and a commitment to maintaining strong customer relationships and satisfaction.

Responsibilities

Serve as first line of support and triage customer technical issues
Remediate customer issues and develop client-facing documentation
Collaborate cross-functionally to interpret client deliverables and improve workflows

Skills

About HealthVerity

healthverity.com

Headquarters

Philadelphia, Pennsylvania, United States

Company Size

201-500 employees

Founded

2014

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HealthVerity is a healthcare data company that connects organizations to a large real‑world data ecosystem — including EHR, claims, lab data and more from 75+ sources. Its privacy‑first platform and tooling enable de‑identified, linkable, and standardized data for researchers, life sciences companies, payers, and health tech firms to generate real‑world evidence and analytics. HealthVerity provides data products, enrichment services, and APIs to accelerate cohort identification, outcomes research, and commercial insights under strong privacy and governance controls.