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Customer Support and Implementation Engineer (Onsite) at RTX - ApplyBlast

Customer Support and Implementation Engineer (Onsite)

RTX

5 months ago

3.7 on Glassdoor

Annapolis, Maryland

Onsite

Full Time

Senior

0 applicants

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About this role

Collins Aerospace seeks a technical support specialist to implement and configure Hermes™ messaging software solutions for customers both on-premise and in the cloud. The role involves troubleshooting installation and usage issues, supporting user acceptance testing, and conducting training sessions for stakeholders. Candidates will work closely with key stakeholders to understand business needs and translate them into requirements for the development team.

Responsibilities

Implement and configure software solutions against customer requirements
Troubleshoot and resolve installation and usage issues
Provide tiered technical support and system recovery services
Conduct customer training on product functionality
Translate business needs into user stories for development teams

Skills

Qualifications

University DegreeAdvanced Degree in Related FieldTechnical Support Experience

About RTX

rtx.com

Headquarters

Arlington, Virginia, United States

Company Size

10001+ employees

Founded

2020

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At RTX, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.