Customer Support and KYC Ops Manager
Bitso(8 days ago)
About this role
The Customer Support and KYC Ops Manager at Bitso leads and develops customer support and KYC operational teams to deliver a world-class customer experience. They serve as the users' voice and organizational referent in their markets, driving onboarding and continuous improvement across customer touchpoints.
Required Skills
- People Management
- Customer Service
- KYC
- Leadership
- Process Improvement
- Analytics
- Onboarding
- Stakeholder Management
- English
- Spanish
About Bitso
bitso.comBitso is a crypto and stock investing platform that lets users buy, sell, and hold cryptocurrencies (like Bitcoin and Ethereum) and invest in global stocks through a single mobile app. The app also offers ways to earn yields, send and receive money, and manage portfolios securely. Millions of customers use Bitso to grow and move money with a streamlined, mobile-first experience. Bitso aims to simplify access to both crypto and traditional markets for retail investors.