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Customer Support Associate (Health Guide) at Rightway - ApplyBlast

Customer Support Associate (Health Guide)

Rightway

18 days ago

3.5 on Glassdoor

Denver, Colorado, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Support Associate (Health Guide) role at Rightway involves providing concierge healthcare navigation services to members via phone, chat, text, and email. This position focuses on simplifying the healthcare experience by answering benefit questions, resolving billing issues, and coordinating care for employers and members. The role requires strong communication, empathy, and problem-solving skills to support members throughout their healthcare journey.

Responsibilities

Deliver healthcare navigation concierge service via phone, chat, text, and email
Source high-quality care providers based on member needs and preferences
Answer benefit questions and support members with billing and care coordination

Skills

About Rightway

rightwayhealthcare.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2017

View Profile

Rightway Healthcare is a technology-enabled clinical care navigation and benefits company that helps employers and health plans connect members with high-quality, cost-effective care. It pairs clinician-led navigation with a transparent, outcomes-focused pharmacy benefits management (PBM) offering to simplify access, reduce unnecessary spend, and improve medication and treatment decisions. Rightway’s platform combines data-driven insights, care teams, and digital tools to personalize guidance, coordinate referrals, and drive better clinical and financial outcomes.