ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Support Associate at Convera - ApplyBlast

Customer Support Associate

Convera

3 months ago

2.5 on Glassdoor

Pune, India

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Customer Support Associate at Convera delivers exceptional support to students, institutions, and corporate clients across live chat, email, and telephone channels. The role involves resolving queries efficiently, guiding users through account processes, and maintaining high service standards. Employees collaborate with internal teams to ensure timely resolutions and contribute to continuous service improvements.

Responsibilities

Handle pre- and post-transaction queries across multiple channels
Resolve issues with care and ensure clear communication
Provide accurate responses and first-contact resolution
Escalate complex queries to relevant internal teams
Meet and exceed agreed service level agreements

Skills

About Convera

convera.com

Headquarters

Seattle, Washington, United States

Company Size

1001-5000 employees

Founded

2021

View Profile

Convera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.