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Customer Support Associate at Convera - ApplyBlast

Customer Support Associate

Convera

2 months ago

2.5 on Glassdoor

Santa Ana, California, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Support Associate provides high‑quality, consistent support across multiple channels, handling inbound and outbound interactions, resolving issues, and ensuring regulatory compliance. The role focuses on first‑contact resolution, accurate case documentation, and collaboration with team members to drive service excellence.

Responsibilities

Handle inbound and outbound customer interactions across multiple channels
Resolve customer issues and drive first contact resolution
Document cases accurately in case management systems

Skills

About Convera

convera.com

Headquarters

Seattle, Washington, United States

Company Size

1001-5000 employees

Founded

2021

View Profile

Convera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.