Customer Support - Cape Town

Zen Educate(1 month ago)

Cape Town, South AfricaOnsiteFull TimeJunior$50,610 - $68,397 (estimated)Customer Support

About this role

A Customer Support team member at Zen Educate will be based in Century City, Cape Town, supporting schools and education staff using Zen’s online platform. The role sits within a fast-growing EdTech startup focused on improving how schools source teachers and support staff. It involves helping maintain smooth daily operations and ensuring school and candidate users have a positive experience. The position offers opportunities for professional development within a mission-driven, high-growth company.

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Required Skills

Customer Enquiries
Email Communication
Phone Support
Text Message Support
Service Standards
Operations Support
Query Management
Cross-Functional Collaboration
Process Improvement
Education Sector Knowledge

+4 more

Qualifications

University Degree

About Zen Educate

zeneducate.com

Zen Educate is a digital marketplace that connects teachers and teaching assistants with schools, helping educators find supply and short-term teaching work without expensive agency fees. The platform streamlines bookings, payments and communication so schools can quickly hire vetted staff and educators can manage flexible work more easily. Built for efficiency and transparency, Zen Educate positions itself as a smarter, lower-cost alternative to traditional staffing agencies.