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Customer Support Consultant - Nights at Epos Now - ApplyBlast

Customer Support Consultant - Nights

Epos Now

3 months ago

2.8 on Glassdoor

United States

Hybrid

Full Time

Junior

0 applicants

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About this role

As a Customer Support Consultant at Epos Now, a leading fintech company, you will support new customers with post-setup care by handling inquiries via phone, email, and web chat. The role focuses on delivering exceptional customer service, nurturing relationships, and accurately recording data within the CRM to meet revenue and satisfaction targets.

Responsibilities

Handle customer queries via telephone, email, and web chat
Achieve targets for revenue and customer satisfaction
Nurture meaningful customer relationships with clients
Accurately record customer data in the CRM system
Provide post-setup technical support to new customers

Skills

About Epos Now

eposnow.com

Headquarters

Norwich, England, United Kingdom

Company Size

501-1000 employees

Founded

2011

View Profile

Epos Now is a cloud-based EPOS (electronic point-of-sale) provider that supplies POS software, hardware and integrated payment solutions for retail and hospitality businesses. Its platform offers inventory and staff management, reporting and analytics, loyalty and promotions, e-commerce integrations and an app marketplace for third‑party extensions. Epos Now sells preconfigured terminals and peripherals (tablets, receipt printers, scanners), supports offline mode and multi‑site deployments, and provides support and onboarding aimed at small and medium-sized and multi-location operators. The company focuses on making setup, scalability and day‑to‑day operations simpler for busy merchants.