Customer Support Consultant

The Customer Support Consultant at Aceve serves as the primary point of contact for customers using the company's digital platforms, resolving inquiries via phone and email while troubleshooting issues and guiding users through solutions. This role involves end-to-end case ownership, maintaining product knowledge, and collaborating with the support team to ensure consistent, high-quality customer experiences. The position also requires identifying recurring issues to contribute to continuous improvement of support processes and customer outcomes.