Customer Support Director
Bitcoin Depot
About this role
Bitcoin Depot is seeking an experienced and results-driven Customer Support Director to lead its customer support operations, focusing on service quality, team management, process improvement, and customer satisfaction within the cryptocurrency ecosystem.
Skills
Qualifications
About Bitcoin Depot
bitcoindepot.comBitcoin Depot operates a nationwide network of Bitcoin ATMs that let consumers buy Bitcoin with cash. The company maintains an ATM locator map and claims over 15,000 locations across North America to make in-person purchases fast, secure, and convenient. Bitcoin Depot positions itself as an easy on‑ramp to crypto for both new and experienced users, with a focus on straightforward transactions and customer support.
Recent company news
GlobeNewswireBitcoin Depot Reports Fourth Quarter and Full Year 2025 Financial Results
4 hours ago
Investing.comBitcoin Depot Q4 2025 slides: $615M revenue amid regulatory headwinds
3 hours ago
MSNBitcoin Depot outlines 30%-40% 2026 revenue decline as it diversifies into fintech
1 hour ago
International Consortium of Investigative Journalists - ICIJMassachusetts sues Bitcoin Depot, alleging the crypto ATM operator knowingly facilitated crypto scams
2 weeks ago
TradingViewBitcoin Depot Inc - Expects 2026 Core Business Revenue To Decline 30%-40%
4 hours ago
About Bitcoin Depot
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Bitcoin Depot.
Salary
$80k – $120k
per year