Customer Support Enablement Partner
Intercom
About this role
Intercom is seeking a Customer Support Enablement Partner to develop scalable programs that enhance agent performance, drive AI adoption, and improve customer experience. The role involves designing onboarding, training, and performance systems, and collaborating with cross-functional teams in a fast-evolving AI environment.
Skills
About Intercom
intercom.comIndustry
Technology
Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
Recent company news
Silicon RepublicIntercom bags $250m debt financing, plans to hire 650 globally
1 day ago
VentureburnIntercom Raises $250 Million to Advance AI Customer Service Agents
2 days ago
SaaStrWhy Most B2B Companies Are Failing at AI (And How to Avoid It) with Intercom’s CPO
1 month ago
Bessemer Venture PartnersIntercom’s playbook for becoming an AI-native business
Jul 21, 2025
The New York TimesSoftware? No Way. We’re an A.I. Company Now!
3 weeks ago
About Intercom
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Intercom.
Salary
$60k – $90k
per year
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