Customer Support Engineer - Intern
CloudWalk(27 days ago)
About this role
This role serves as a frontline support professional for InfinitePay customers, handling inquiries ranging from simple questions to complex issues. The position is responsible for owning cases end-to-end, ensuring complete resolution and contributing to customer loyalty. It sits within a fast-growing fintech focused on building an AI-driven future for payments, requiring close collaboration with internal teams. The role is fully remote and based out of Brazil, supporting Portuguese-speaking customers.
Required Skills
- Customer Support
- Issue Resolution
- Troubleshooting
- Root Cause Analysis
- Customer Retention
- Written Communication
- Verbal Communication
- Portuguese Fluency
- English Communication
- SQL
+5 more
About CloudWalk
cloudwalk.ioCloudWalk is a payments infrastructure company on a mission to build the best payment network on Earth — and beyond. They provide a unified platform of payment products and services for businesses, merchants, and developers that simplify accepting, routing, and securing transactions. CloudWalk emphasizes AI and modern engineering across its stack to improve routing, risk/fraud prevention, and merchant experience. The company positions itself for scale and future expansion, targeting partners who need reliable, developer-friendly payments infrastructure.
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