Customer Support Engineer
Darktrace
About this role
A Customer Support Engineer at Darktrace provides technical expertise and customer-facing support for the company’s AI-driven cybersecurity platform. The role involves developing a deep understanding of the product, acting as a conduit between customers and the development team, and helping ensure customers achieve value from deployments. The position supports a fast-paced, growth-oriented environment and contributes to overall product resilience and customer satisfaction.
Skills
About Darktrace
darktrace.comDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.
Recent company news
Industrial CyberDarktrace appoints Ed Jennings as president and CEO to steer next phase of cybersecurity growth
2 days ago
Thoma BravoThe world’s largest software-focused investment firm
2 days ago
Financial TimesDarktrace names third chief in 18 months amid US expansion drive
3 days ago
ITProDarktrace names Ed Jennings as new president and CEO
2 days ago
CRN UKEd Jennings takes the helm of Darktrace
1 day ago
About Darktrace
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Darktrace.
Salary
$75k – $99k
per year