Customer Support Engineer
MixMode
About this role
MixMode is seeking a Customer Success Support Engineer to manage the technical health of customers and ensure their success with their cybersecurity platform. The role involves technical support, customer training, feature deployment, and collaboration with internal teams. The position can be remote or onsite in Santa Barbara.
Skills
Qualifications
About MixMode
mixmode.aiMixMode is a cybersecurity company that delivers an AI-powered threat detection and response platform built to stop advanced and novel cyberattacks. Its MixMode Platform uses self‑learning, unsupervised behavioral AI to model normal activity and surface anomalies in real time, enabling detection of zero‑day threats, insider abuse, ransomware, and lateral movement. Designed for SOCs and security teams, it reduces alert noise, automates triage and prioritization, and speeds investigations. The platform augments existing security stacks (SIEM/NDR) and supports modern enterprise deployment models.
Recent company news
Adam MendlerEverything Begins and Ends with the Customer: Interview with John Keister, CEO of Mixmode
Sep 6, 2022
GlobeNewswireCybersecurity Innovators Honored in Ninth Annual CyberSecurity Breakthrough Awards Program
Oct 9, 2025
NBC 7 San DiegoPlatform to Reduce False Positive Security Alerts
Mar 26, 2019
ExecutiveBizFormer HPE Exec John Philips Assumes Federal Sales VP Post at MixMode
Apr 6, 2023
USA TodayAI Companies to Watch in 2024
Oct 16, 2024
About MixMode
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for MixMode.
Salary
$110k – $160k
per year