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Customer Support Engineer at Cognex - ApplyBlast

Customer Support Engineer

Cognex

4 months ago

3.5 on Glassdoor

Budapest, Hungary

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Support Engineer at Cognex serves as the primary technical contact for English and German-speaking customers in Europe, delivering remote support for industrial automation and machine vision products. The role involves troubleshooting complex technical issues, maintaining high customer satisfaction, and collaborating with global engineering teams to resolve challenges and share knowledge. Candidates will interpret technical documentation, document cases in CRM systems, and stay updated on the latest Cognex technologies through ongoing training.

Responsibilities

Serve as front-line technical support for Cognex products
Troubleshoot and reproduce reported issues to identify root causes
Collaborate with global teams to ensure efficient problem resolution
Document and manage cases in the CRM system accurately
Create and maintain knowledge base articles and technical documentation

Skills

Qualifications

Bachelor's degree in EngineeringMaster's degree in Computer ScienceProfessional proficiency in English and German

About Cognex

cognex.com

Headquarters

Natick, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1981

View Profile

Cognex machine vision and barcode scanning solutions deliver unparalleled precision in your manufacturing and warehouse operations. Embrace quality and efficiency today.