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Customer Support Engineer at Cognex - ApplyBlast

Customer Support Engineer

Cognex

1 day ago

3.5 on Glassdoor

Shanghai, Shanghai, China

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Support Engineer provides expert front-line technical support for Cognex products, troubleshooting issues via phone or remote tools and maintaining high customer satisfaction through timely and professional interactions. The role involves creating and managing support cases, developing technical documentation, and collaborating with global teams to ensure efficient problem resolution. Additionally, the engineer escalates product issues to engineering and marketing teams while continuously improving support processes based on feedback.

Responsibilities

Provide expert front-line product technical support and troubleshooting
Create and maintain technical bulletins and knowledge base articles
Escalate product issues to engineering and product marketing teams

Skills

About Cognex

cognex.com

Headquarters

Natick, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1981

View Profile

Cognex machine vision and barcode scanning solutions deliver unparalleled precision in your manufacturing and warehouse operations. Embrace quality and efficiency today.