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Customer Support Engineer at Observe.AI - ApplyBlast

Customer Support Engineer

Observe.AI

3 months ago

2.6 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Junior

0 applicants

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About this role

The role focuses on handling customer-reported issues for the Observe.AI platform, including troubleshooting, escalation, and documentation. It involves direct client interaction, proactive monitoring, and contributing to knowledge bases while gaining expertise in AI-driven SaaS solutions.

Responsibilities

Address front‑end customer‑reported issues
Review and troubleshoot customer issues within SLA
Manage customer expectations as primary point of contact
Identify, diagnose, and resolve platform problems
Document issues and create knowledge‑base content

Skills

Qualifications

Bachelor's degree in a technical fieldAdvanced degree (e.g., Master's or higher)

About Observe.AI

observe.ai

Headquarters

Redwood City, California, United States

Company Size

201-500 employees

Founded

2017

View Profile

Observe.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.