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Customer Support Engineer at Spin Technology - ApplyBlast

Customer Support Engineer

Spin Technology

4 days ago

Lisbon, Lisbon, Portugal

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Support Engineer provides technical support to European customers, serving as the first point of contact for IT administrators, security teams, and MSP partners. This hands-on role involves troubleshooting the Spin.AI platform, managing onboarding and configuration, and resolving complex technical issues related to backups, security, and integrations. The position requires close collaboration with Engineering, Product, and Customer Success teams to enhance the product and customer experience.

Responsibilities

Provide technical support to customers and partners via email, chat, and video calls
Research, diagnose, and resolve issues across Spin.AI products including backup and restore
Troubleshoot integrations with Google Workspace, Microsoft 365, Salesforce, and Slack

Skills

About Spin Technology

spin.ai

Headquarters

Palo Alto, California, United States

Company Size

51-200 employees

Founded

2017

View Profile

Spin.AI (formerly SpinOne) is an AI-driven SaaS security platform that protects mission‑critical cloud applications through automated backup, real‑time ransomware detection and response, and SaaS security posture and data security posture management (SSPM/DSPM). It offers automated (3x daily) backups with fast, granular restores and policy‑based controls to prevent data loss, insider threats, misconfigurations, and risky apps across Google Workspace, Microsoft 365, Salesforce, and Slack. Delivered from a single dashboard, Spin.AI centralizes visibility, remediation, and compliance workflows to reduce downtime, simplify security operations, and lower SaaS-related risk and costs. Enterprise IT and security teams use it to meet recovery, compliance, and cyber‑resilience requirements for SaaS environments.