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Customer Support Engineering Manager at Carefeed - ApplyBlast

Customer Support Engineering Manager

Carefeed

2 months ago

Chicago, Illinois, United States

Hybrid

Full Time

Manager

1 applicant

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About this role

Carefeed is seeking an experienced leader to head its customer-facing technical support team. The role involves hiring, coaching, and developing support specialists, defining support processes and SLAs, and handling escalations and incidents while collaborating closely with engineering. It is a hands‑on, highly technical position focused on improving client outcomes and preventing recurring issues.

Responsibilities

Lead and develop a team of client support specialists
Own client support SLAs and support workflow end‑to‑end
Manage escalations and production incidents across customers

Skills

About Carefeed

carefeed.com

Headquarters

Cincinnati, Ohio, United States

Company Size

11-50 employees

Founded

2020

View Profile

Carefeed is an all‑in‑one software platform for senior living and long‑term care communities that helps simplify daily operations. It centralizes workflows, communication, and administrative tasks so staff can spend less time on paperwork and more on resident care. By streamlining operations and supporting compliance and coordination, Carefeed aims to boost efficiency and improve care outcomes across communities.