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Technology Experience Specialist (Corporate/Enterprise) at Netflix - ApplyBlast

Technology Experience Specialist (Corporate/Enterprise)

Netflix

4 months ago

4.1 on Glassdoor

Manila, Philippines

Hybrid

Full Time

Junior

0 applicants

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About this role

A Technology Experience Specialist at Netflix provides critical technical support to internal staff, investigating user friction and documenting interactions to improve the holistic technology experience. The role involves triaging bugs, managing incidents, collaborating with partner teams to resolve recurring issues, and developing self-service solutions based on data-driven insights. Specialists act as a bridge between users and engineering teams to ensure high-quality technical support and foster an inclusive environment.

Responsibilities

Serve as the primary point of contact for internal technical assistance requests
Investigate user friction and document interactions to identify recurring technology issues
Triage bugs and participate in incident and outage management workflows
Develop knowledge base articles and user stories to improve self-service solutions
Collaborate with partner teams to implement experience improvements and feature requests