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Customer Support - Escalations (Email&Chat) at Laundryheap - ApplyBlast

Customer Support - Escalations (Email&Chat)

Laundryheap

2 months ago

3.4 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Junior

0 applicants

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About this role

The role focuses on handling customer escalations via email and chat, ensuring timely and effective resolution of complex issues. It involves coordinating with internal teams to address customer concerns, maintaining service quality, and improving the overall support experience.

Responsibilities

Handle escalated customer inquiries via email and chat
Resolve complex service issues promptly
Coordinate with cross-functional teams to address customer concerns

Skills

About Laundryheap

laundryheap.com

Headquarters

London, England, United Kingdom

Company Size

51-200 employees

Founded

2014

View Profile

Laundryheap is a global laundry and dry-cleaning service offering on-demand pick-up and delivery with a 24-hour turnaround. It operates in 17 countries worldwide and provides free delivery to homes or offices. Customers can book pickups online or via the app.